Everything you need to know before creating your jewelry piece. Another question? Write to me.
Despite the care taken when photographing, slight color differences may appear depending on your screen. The photos are provided for guidance only and are not contractually binding.
The preview generated by the configurator is an indicative simulation of the result. It lets you see the colors and the overall feel of the fabric, but does not exactly reflect the final placement of the patterns and colors on the product. When making each piece, I always make sure to distribute the patterns and colors as harmoniously as possible, unless you tell me otherwise.
Yes. After choosing your fabric, you can specify your color preferences in the text box provided for that purpose. As far as possible, I will take your instructions into account to best adapt the final result.
Yes. If you are looking for a particular fabric that doesn't appear on the site, or if you would like to provide your own fabric, you can contact me directly. We will talk it over together so that I can offer you a private product page, accessible via a simple link.
Some fabrics are available in limited quantities or have already been pre-cut for making other items. In those cases, they can no longer be used for pieces that require a large amount of fabric (such as wired headbands, belts or neck straps), but they remain available for small accessories or jewelry, which need very little fabric.
Items, whether one-of-a-kind pieces or customized creations, are generally prepared and shipped the same day or the next day, depending on the time of your order. This time may be slightly longer during busy periods or exceptional closures (vacation or unavailability).
The delivery time depends on the shipping method chosen and the carrier (La Poste, Mondial Relay…). An estimate is shown when you choose your shipping method while placing your order.
Shipping costs are calculated automatically based on weight, country and the shipping method chosen. Free shipping to mainland France for orders of 79 € or more in products, excluding shipping costs. This amount is calculated after any promo code or gift card has been applied.
Yes, to mainland France, the overseas departments and territories, Europe and internationally. Shipping costs and delivery times are shown at checkout.
If your tracking hasn't updated in over 48 hours, you must contact me by email at griffondart31@gmail.com. I can then file a claim with the carrier concerned.
If you are away or plan to go on vacation, it's important to let me know. When you place your order, there is a box where you can leave a comment: enter your vacation dates there. If you have already placed an order, contact me by email at griffondart31@gmail.com.
No, since these items are made to order, they cannot be returned or exchanged, except in case of an error on my part or a confirmed defect.
Yes, under certain conditions. You must send the item back with tracking, at your own expense, and without having worn or used it. If the item comes back damaged, I reserve the right to apply a deduction to the refund. If the item is in perfect condition, I will refund the price of the item, excluding the original shipping costs. In case of an error on my part or a confirmed defect, the return or exchange is of course at my expense.
I prepare orders very quickly. If you contact me before it ships, I will do my best to change the order. Otherwise, and only for items that are not customized, you will need to send a return at your own expense to get an exchange or a refund of the price of the items concerned, excluding the original shipping costs.
Claims must be made within 7 days of receipt. After that, I cannot guarantee an exchange or a refund.
